ForexQ.com
ForexQ.com
Établissement de paiement · Royaume-Uni
According to its official website, Planet is a global company that offers payments, software and Tax Free (VAT refund) solutions to the retail, hospitality and travel sectors through one partnership; it states more than 35 years of experience, over 800,000 customers, more than 120 active markets and 60 offices in 31 countries. Its services include online and in-person payment acceptance, dynamic currency conversion (DCC) and multi-currency pricing, Tax Free form issuing and refund tracking for shoppers, a hotel property management system (PMS), a booking engine and order management software; its customers are hotels and restaurants, retailers, payment handlers and acquirers. According to its authorisations page, Planet Merchant Services Limited is authorised by the FCA as a payment institution for issuing and/or acquiring payment instruments and money remittance (FRN 815854); Planet Merchant Services SAS in France serves the EEA on a passport under an ACPR authorisation, while Planet Payment Inc's application with the Bank of Canada is pending. According to Companies House the UK company was incorporated in 2013. This information is the company's own statement.
Les signalements d’utilisateurs trouvés en ligne sont classés par sujet. Les graphiques montrent la répartition des signalements ; ceux-ci sont compilés à partir des enregistrements publiés sur Trustpilot, WikiFX et Şikayetvar, et les enregistrements d’une même personne ne sont comptés qu’une seule fois.
Période examinée: octobre 2023 – octobre 2026
TRÈS ÉLEVÉ — NIVEAU DE RÉCLAMATIONS
18 % des établissements ayant des réclamations enregistrées en ont reçu davantage que celui-ci.
PAR SUJET — Retraits et paiements: Très élevé · Opérations non autorisées: Très élevé · Service client: Élevé · Frais et commissions: Très élevé · Autre: Moyen
The complaint distribution is based on the 1-star reviews on the Planet Trustpilot page (30) and Şikayetvar (62) records as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Planet name are left out. Across the complaints, delayed or underpaid Tax Free (VAT) refunds, alleged card charges made without consent after refunds, and high deductions stand out.