ForexQ.com
ForexQ.com
According to its official website, Rakuten Securities is the brand of Rakuten Securities Hong Kong Limited, which has provided forex services in Hong Kong since 2003; the company is a subsidiary of Rakuten Securities, Inc. in Japan and part of Rakuten Group. The company states that it is licensed by the Securities and Futures Commission (SFC) of Hong Kong (CE no. AIM232); client funds are held in segregated accounts at licensed banks in Hong Kong. The footer lists Rakuten Securities, Inc., Rakuten Securities Bullion Hong Kong Limited and Rakuten Trade Sdn. Bhd in Malaysia as group companies. According to archived copies of its site, the Australian company that previously operated under the Rakuten brand was renamed AT Global Markets (Australia) Pty Ltd in January 2024 and no longer uses the Rakuten brand. The company offers commission-free, fixed-spread trading in 46 currency pairs through individual and corporate accounts on Rakuten FX, made up of the MARKETSPEED FX, iSPEED FX and Rakuten FX Web platforms; the MetaTrader 4 service ended on 24 Jan 2025. Online account opening requires a deposit of at least 10,000 HKD from a bank account in Hong Kong. This information is the company's own statement.
Les signalements d’utilisateurs trouvés en ligne sont classés par sujet. Les graphiques montrent la répartition des signalements ; ceux-ci sont compilés à partir des enregistrements publiés sur Trustpilot, WikiFX et Şikayetvar, et les enregistrements d’une même personne ne sont comptés qu’une seule fois.
Période examinée : octobre 2018 – octobre 2026
TRÈS FAIBLE — NIVEAU DE RÉCLAMATIONS
84 % des établissements ayant des réclamations enregistrées en ont reçu davantage que celui-ci.
PAR SUJET — Retraits et paiements : Très faible · Conditions de compte et de trading : Moyen · Manipulation : Faible
The complaint distribution is based on WikiFX records (5) as of 8 October 2026; one person's records count once, and records about fake sites and third parties using the Rakuten name are left out. Across the complaints, alleged refused withdrawals and an uncredited deposit, stop-loss slippage, and a claim that a widened spread liquidated a position stand out.