ForexQ.com
ForexQ.com
According to its official website, Trustly was founded in Stockholm in 2008 and provides payment services based on payments made directly from bank accounts instead of cards (Pay by Bank, account-to-account). The site says it serves about 9,000 merchants in 33 markets across three continents, that its network includes 12,000 banks and that more than 100 million people have used Trustly; it says it merged with PayWithMyBank in the US and acquired Ecospend in the United Kingdom and SlimPay in France. Its products include bank payments (Payment), instant payouts to customers (Payout), deposits (Deposit), recurring payments, customer verification with open banking and KYC data (Data Services) and the Azura data engine; it serves the travel, ecommerce, financial services, subscription, utilities and gaming sectors. According to the site footer, the group company Trustly Group AB is an authorised payment institution supervised by the Swedish Financial Supervisory Authority (Finansinspektionen) and may provide cross-border services in the EU/EEA, while Trustly UK Limited is a payment institution authorised by the FCA in the United Kingdom under the Payment Services Regulations 2017 (FRN 1005703). This information is the company's own statement.
Les signalements d’utilisateurs trouvés en ligne sont classés par sujet. Les graphiques montrent la répartition des signalements ; ceux-ci sont compilés à partir des enregistrements publiés sur Trustpilot, WikiFX et Şikayetvar, et les enregistrements d’une même personne ne sont comptés qu’une seule fois.
Période examinée: juin 2026 – octobre 2026
MOYEN — NIVEAU DE RÉCLAMATIONS
40 % des établissements ayant des réclamations enregistrées en ont reçu davantage que celui-ci.
PAR SUJET — Retraits et paiements: Très élevé · Service client: Très élevé · Autre: Élevé · Frais et commissions: Très élevé · Opérations non autorisées: Très élevé · Blocages et gels de compte: Faible
The complaint distribution is based on the latest 1-star reviews on Trustly's Trustpilot page (69) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Trustly name are left out. Across the complaints, payments taken from accounts that never reached the recipient, delayed refunds and duplicate debits, and customer support that could not be reached stand out.