ForexQ.com
ForexQ.com
According to its official website, Zopa is a London (Canary Wharf) based UK digital bank that was founded in 2005 as the world's first peer-to-peer lending company and launched Zopa Bank in 2020. The bank says it is trusted by more than 1.5 million people, has lent more than 13 billion pounds, looks after more than 5 billion pounds in savings and has more than 600,000 credit card customers. Its products include the free Biscuit current account with a choice of cashback or extra interest, easy access, limited access and fixed term savings accounts, cash ISAs and a stocks and shares ISA, personal loans, a credit card, car finance (HP and PCP) and retail finance. Savings accounts start from 1 pound and accept up to 250,000 pounds. Services are provided through the mobile app, with live chat and phone support from Monday to Saturday. The site says Zopa is covered by the FSCS. According to the Bank of England list and the FCA register, Zopa Bank Limited is authorised by the PRA to accept deposits and is regulated by the FCA and the PRA. This information is the company's own statement.
Les signalements d’utilisateurs trouvés en ligne sont classés par sujet. Les graphiques montrent la répartition des signalements ; ceux-ci sont compilés à partir des enregistrements publiés sur Trustpilot, WikiFX et Şikayetvar, et les enregistrements d’une même personne ne sont comptés qu’une seule fois.
Période examinée : août 2026 – octobre 2026
TRÈS ÉLEVÉ — NIVEAU DE RÉCLAMATIONS
6 % des établissements ayant des réclamations enregistrées en ont reçu davantage que celui-ci.
PAR SUJET — Prêts et cartes de crédit : Très élevé · Autre : Très élevé · Blocages et gels de compte : Très élevé · Retraits et paiements : Élevé · Service client : Élevé · Opérations non autorisées : Très élevé
The complaint distribution is based on the latest 1-star reviews on the Zopa Trustpilot page (97) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Zopa name are left out. Across the complaints, loan and car-finance settlement and direct-debit problems, account restrictions and unavailable ISA transfers stand out.